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ID de respuesta 13033   |   Revisado 07/08/2025

• Setting up escalation rules
• Using Response Interval, Revalidate, and Recalculate boxes with rules

• Clear rule escalations before moving to a closed state
• Adding standard text with escalation emails
• Changing the color of escalated incidents

• Incidents are not escalating as expected
• Rules are not escalating incidents as soon as they should
• Escalation email is not being sent or received