What do I need to know about Oracle Regional End of Availability for RNOW Service in the US DoD Data Center Region?
Regional End of Availability Announcement for RightNow (RNOW) Service in US DoD Data Center Region
What is Happening:
Oracle has been evaluating its strategic direction and has determined that the following RightNow (RNOW) Cloud Service offering(s) will no longer be available in the US Department of Defense (DoD) Data Center Region, effective December 31, 2026:
- B73929 - Oracle RightNow Cloud Platform for United States Department of Defense Cloud Service
- B88490 – Oracle RightNow Enterprise Contact Center Dynamic Agent Desktop Cloud Service – Hosted Named Seat Month
- B86668 – Oracle Cloud Priority Support for SaaS
- B72237 – Oracle RightNow Universal Core Service Tier 1 Sessions Service Period Pool – 100 Sessions – Pooled Capacity
- B86669 – Oracle Cloud Priority Support for SaaS: Base Fee
Last Date of Regional Service:
As a result, Oracle is formally announcing that the “Last Date of Service” for the above RightNow Cloud Service offerings in the US DoD Data Center Region will be December 31, 2026. RightNow Deployments in this region will no longer be supported after this date and Customer content will no longer be available for access or egress.
Next Steps:
RightNow Customers in the US DoD data center region should take prompt and necessary steps to evaluate and execute a migration strategy and migrate all data prior to the Last Date of Service.
