When are Browser UI sites updated?
Environment:
Browser User Interface (BUI) Updates
Resolution:
Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.
Please see below for planned future updates and with release notes for past releases linked:
May Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Apr 18th
Production site deployment starts May 2nd3.24.04.12-b0001 May 2 Non-production site deployment starts May 2nd
Production site deployment starts May 16th3.24.04.29-b0001 May 16 April Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Mar 21st
Production site deployment starts Apr 4th3.24.03.15-b0003 Apr 4 Non-production site deployment starts Apr 4th
Production site deployment starts Apr 18th3.24.04.03-b0001 Apr 18 March Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Feb 22nd
Production site deployment starts Mar 7th3.24.02.16-b0002 Mar 7 Non-production site deployment starts Mar 7th
Production site deployment starts Mar 21st3.24.03.01-b0001 Mar 21 February Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Jan 25th
Production site deployment starts Feb 8th3.24.01.21-b0001 Feb 8 Non-production site deployment starts Feb 8th
Production site deployment starts Feb 22nd3.24.02.02-b0002 Feb 22 January Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Jan 11th
Production site deployment starts Jan 25th3.24.01.05-b0001 Jan 25 November Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Oct 19th
Production site deployment starts Nov 2nd3.23.10.20-b0002 Nov 2 Non-production site deployment starts Nov 2nd
Production site deployment starts Nov 16th3.23.11.02-b0002 Nov 16 October Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Sep 28th
Production site deployment starts Oct 12th3.23.09.21-b0003 Oct 12 Oct 12 September Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Aug 31st
Production site deployment starts Sep 14th3.23.08.25-b0002 Sep 14 Non-production site deployment starts Sep 14th
Production site deployment starts Sep 28th3.23.09.07-b0001 Sep 28 August Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts July 20th
Production site deployment starts Aug 3rd3.23.07.12-b0003 Aug 3 Non-production site deployment starts Aug 3rd
Production site deployment starts Aug 17th3.23.07.28-b0001 Aug 17 Aug 17 Non-production site deployment starts Aug 17th
Production site deployment starts Aug 31st3.23.08.11-b0001 Aug 31 Aug 31 July Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts June 22nd
Production site deployment starts July 6th3.23.06.16-b0004 July 6 Non-production site deployment starts July 6th
Production site deployment starts July 20th3.23.06.30-b0002 July 20 June Updates
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts May 25th
Production site deployment starts June 8th3.23.05.18-b0005 June 8 Non-production site deployment starts June 8th
Production site deployment starts June 22nd3.23.06.05-b0001 June 22
All customers will receive these updates with zero down time. At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:
The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.
Agent Browser User Interface is supported for the newest four (4) releases. Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.
Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)