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Browser UI Workspace Rules
ID de respuesta 9028   |   Revisado 17/12/2019

What workspace rule elements are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.

  • Workspace Elements
    •  Controls
    •  Custom Fields
    •  Fields
    •  Labels
    •  Relationship Items
  • Workspace Rules
    •  Triggers
    •  Conditions
    •  Actions
  • Agent Scripts
  • Channels
  • Desktop Workflows


NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers. 


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.



Triggers

 Trigger Name Object Type Field Type

Browser UI Support

 Notes
 The editor loads Standard & Custom Objects Supported
 The record is saved without closing Supported
 A field changes Standard & Custom Objects Menu Supported
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source * A non-editable Menu variety
 Address * Not supported in .Net console
 Email * Not supported in .Net console
 Currency Supported
 An input control value changes Supported For the trigger to be available, there needs to be a control whose value can be changed at runtime (Menu, List Box, Radio Buttons, and Text Box), added to the workspace.
 A button is clicked Supported For the trigger to be available, there needs to be a button control added to the workspace.
 An image is clicked Supported For the trigger to be available, there needs to be an image control added to the workspace.
 A hyperlink control is clicked Supported For the trigger to be available, there needs to be a hyperlink control added to the workspace.  On Roadmap
 The exit script event fires Supported For the trigger to be available, there needs to be a script control added to the workspace.
The finish script event fires Supported For the trigger to be available, there needs to be a script control added to the workspace.
 The Guide finished Supported
 An input control value is selected Supported For the trigger to be available, there needs to be a control whose value can be changed at runtime (Menu, List Box, Radio Buttons, and Text Box), added to the workspace.
 A named event fires Supported


 



Conditions

 Condition Name Object Type Field Type Browser UI Support Notes
 A field has a certain value Standard & Custom Objects Menu Supported Single select, Multi-select, and Hierarchical
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source * A non-editable Menu variety
 Address * Not supported in .Net console
 Email * Not supported in .Net console
 Currency *
 The logged in account has a certain value Supported
 The logged in account's profile has a certain value Supported
 A new record is being created Supported
 An existing record is being edited Supported
 The current editor is a child editor Supported
 The current editor is a primary editor Supported
 The record is copied Supported
 The record is not copied Supported
 A field is required Supported
 A field is optional Supported
 A field is read only Supported
 A field is editable Supported
 A field is hidden Supported
 A field is visible Supported
 An object is read only Supported
 An object is editable Supported
 An object is hidden Supported
An object is visible Supported
 An input control has a certain value Supported
 An add-in control condition returns a certain valueSupported
 Logical Expression for Rule condition Supported



Actions

 Rule Actions Object Type Field Type Browser UI Support Notes
 Set the value of a field Standard & Custom Objects Menu SupportedSingle select, Multi-select, and Hierarchical
 Relationship Supported
 Text Supported
 Phone Text Supported
 Email Text Supported
 URL Text Supported
 Number Supported
 Date and DateTime Supported
 Source n/a A non-editable Menu variety.
 Address * Not supported in .Net console
 Email * Not supported in .Net console
 Currency Supported
 Make a field required Standard & Custom Objects Menu Supported
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source n/a A non-editable Menu variety.
 Email Supported
 Address Supported
 Currency Supported
 
 Make a field optional Standard & Custom Objects Menu Supported
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source n/a A non-editable Menu variety
 Email Supported
 Address Supported
 Currency Supported
 
 Make a field read only Standard & Custom Objects Menu Supported
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source n/a A non-editable Menu variety.
 Email Supported
 Address Supported
 Currency Supported
 Make a field editable Standard & Custom Objects Menu Supported
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source n/a A non-editable Menu variety.
 Email Supported
 Address Supported
 Currency Supported
 Hide a field Standard & Custom Objects Menu Supported
 
 Relationship Supported
 
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source Supported
 Email Supported
 Address Supported
 Currency Supported
 Incident Smart Sense Supported
 Show a field Standard & Custom Objects Menu Supported
 Relationship Supported
 Text Supported
 Number Supported
 Date and DateTime Supported
 Source Supported
 Email Supported
 Address Supported
 Currency Supported
 Incident Smart Sense Supported
 Set menu field to include menu items Supported Hierarchical (incident - assigned, product, category) and non-hierarchical (incident - status)
 Set menu field to exclude menu items Supported Hierarchical (incident - assigned, product, category) and non-hierarchical (incident - status)
 Set the value of an input control Supported For the action to be available, there needs to be a control whose value can be changed at runtime (Menu, List Box, Radio Buttons, and Text Box), added to the workspace.
 Set the URL of a web browser control Supported For the action to be available, there needs to be a browser control added to the workspace.
 Assign the value of a text box control to a field Supported For the action to be available, there needs to be a text box control added to the workspace.
 Make an object read only Supported
 Make an object editable Supported
 Hide an objectButton Supported
Hyperlink Supported
Tab Set Supported
Table Supported
Thread Supported
Report Supported Report, Audit Log, Contacts, FileAttachment, Tasks, Incident View, CustomObject View
Browser Supported Browser, Survey By Proxy, Answer Display
<Controls> Supported Image
 Supported List box
 Supported Menu
 Supported Panel
 Supported Radio Button
 Supported Script
 Supported Text
 Supported Text box
 Supported Title bar
 Supported Banner
 * Oracle Business Intelligence Report
 * Collaboration
 Supported Guided Assistance
 Supported Time Billed
 * SLA Milestone
 * Community
 Supported Intelligent Advisor
 n/a Chat
 n/a Chat transcript
 * Page peek
 * Visitor browser history
 Show an object Button Supported
 Hyperlink Supported
 Tab Set Supported
 Table Supported
 Thread Supported
 Report Supported Report, Audit Log, Contacts, FileAttachment, Tasks, Incident View, CustomObject View
 Browser Supported
<Controls> * Browser, Survey By Proxy, Answer Display

 		 Supported Image
 Supported List box
 Supported Menu
 Supported Panel
 Supported Radio Button
 Supported Script
 Supported Text
 Supported Text box
 Supported Title bar
 Supported Banner
 * Oracle Business Intelligence Report
 Supported Collaboration
 Supported Guided Assistance
 Supported Time Billed
 * SLA Milestone
 * Community
 Supported Intelligent Advisor
 n/a Chat
 n/a Chat transcript
 * Page peek
 * Visitor browser history
 Focus a tab Supported
 Hide a ribbon button Supported
 Show a ribbon button Supported
 Invoke a guide Supported
 
 Prompt agent to select a guide Supported
 
 Prompt agent to search for a guide using a report Supported
 
 Run a script Supported For the action to be available, there needs to be a script control added to the workspace.
 Fire a named event Supported
 Execute an editor commandSave Supported
Save and Close Supported
New Supported
Delete Supported
Copy Supported
Refresh Supported
Forward Supported
Print Supported
<Controls> * Appointment
 * Expand/Collapse
 * New Opportunity
 * Offer Advisor
 Supported Propose
 * Spell Check
 Execute an add-in action Supported
 Add standard text to thread Supported
 Display a message box Supported
 Make the editor read only Supported


 


 

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