Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?

The B2C Service Support team loves bringing you our feature-length webinars. They've been hitting your screens for years, delivering deep dives and thrilling troubleshooting sagas. We’re grateful for your ongoing participation and continued attendance, and production is ongoing for new webina releases.

Every great movie season needs some jaw-dropping previews, though – and we’re thrilled to announce the companion series to our main features: our brand-new collection of short video Pro Tips!

You can think of these as exclusive 3-to-6 minute “trailers”, packed with specific, actionable advice and powerful tips that give a sneak peek into product mastery and overcoming common challenges.

Some of you will recognize the foundational Pro Tips developed for the Implementation Support Program. Consider this new series the exciting sequel, building on that core content with even more helpful insights from our support experts.

Ready to see what’s playing? Check out our current Pro Tips lineup below (you can always track the latest offerings via Answer 4833: Oracle B2C Service Tutorials):

• Foundational Pro Tip Videos:
  • Having Key People in Oracle B2C Service is Essential
  • Troubleshooting Oracle B2C Service Customizations
  • Add Logging To Your Customization with a Custom Object
  • Troubleshooting SSO
• NEW! Ongoing Pro Tip Video Library:
  • Export/Import Elements using Element Manager without Dependencies
  • Knowledge Advanced Batch Jobs
  • Testing Incident Archiving in Test Sites
  • Incident Forward & Scheduled Report emails
  • Authoring: Contact Sync from B2C Service
  • Engagement Engine Inspector Tool

  • Accessing and Understanding Incoming Email Headers