13/03/2025

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered!  In case you couldn't attend the live event, a...

19/02/2025

Our latest webinar, 'Agent Browser UI Extensibility Framework (BUI) Troubleshooting' is now available to view - CLICK HERE to access the recording.   This is a topic we've brought to the webinar...

07/10/2024

We are thrilled to announce the availability of Fern, your B2C Service Support digital assistant!   Fern is now available for support-enabled B2C customers and partners who are logged into...

16/02/2024

We are pleased to announce new Configuration Assistant features, including the following: The ability to view details of existing test site operation requests as well as reschedule and cancel...

05/01/2024

As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying modern...