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How do I get an ID number that support has asked for?

Environment:

Oracle B2C Service

Resolution:

Most records in Oracle B2C Service have a unique ID associated to them.  Support will routinely ask for the ID number of a record to avoid communicating PII and/or to ensure that they investigate the correct record. Please refer to the sections below which explain how to get the ID.  NOTE: Many of these will require an administrator using the .NET console.  

Account IDs (acct_id):
Run the standard report "Staff Accounts by Profile" (ac_id 13067).  This may be located in your navigation set under "Configuration -> Staff Management -> Staff Accounts by Group".  The report contains the Account ID column which displays the ID for every account.

Workspace/Workflow/Script IDs (cwf_id):
In the Workspaces / Workflows (or Scripts) explorer click "Choose Details" in the ribbon.  Ensure the ID column is selected.  Once it is selected, the explorer will display the unique ID within the explorer.

Contact/Organization/Incident IDs (c_id/org_id/i_id):
In either BUI or .NET open the record and hover your mouse over the tab.  After a few seconds, a pop-up window will display with the ID number.

Report IDs (ac_id):
In the Reports explorer click "Choose Details" in the ribbon.  Ensure the ID column is selected.  Once it is selected, the explorer will display the unique ID within the explorer.