Oracle B2C Service currently has two interfaces: the original .NET console (.NET) and the newer agent browser UI (BUI). As a best practice we recommend all agents use BUI rather than .NET whenever possible. This will help us provide you with better support, faster issue resolution, and more efficient product fixes. Depending on the nature of a given technical issue, customers may be asked to migrate to BUI for a specific resolution.

 

Some admin features are only available in .NET, but outside of those we strongly encourage all customers to use BUI moving forward. BUI offers significant improvements over .NET, including a more intuitive design and advantages in performance, simpler maintenance, platform expansion, browser technologies, future proofing, continuous delivery, and new staffing solutions.

 

Adopting the best practice of using BUI whenever possible will lead to the best outcomes for support issues.

 

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For more information and related tools, see the links below.

 

Answer ID 10506: Popular Answers about Browser User Interface (BUI) - getting started, general information, troubleshooting

Use the Browser UI Readiness Assessment Tool to obtain detailed insight into the current BUI readiness status of your site,