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Exceeds concurrent utilities per db server, retrying later

OR

Per DB server concurrent utility lock. Re-queuing. Not an error.

This message is simply a warning regarding the workers assigned to each database server. This message means that all workers assigned to the queue are currently processing other jobs. These jobs will continue to wait in queue until a worker is available to process them. The retry interval in this scenario is very short.

It is possible to get a couple of these messages in a row depending on the load on the utility and the utility schedule (especially with the retry interval being so short). If you see these messages extending for long periods of time with no successful runs in between, you can contact  for further investigation.

Locked. This task is already running / Lock file exists: As part of our utility scripts, we place a "lock file" in each interface directory on the server while a utility is running for a given interface. This prevents utilities from running twice on the same data.

It is possible to get a couple of these messages in a row depending on the load on the utility and the utility schedule. This is not an error, and is expected behavior.

QUIT (Mailbox Close state): When Techmail On-Demand is triggered for a new email, but the mailbox is already open by an earlier Techmail On-Demand process, then "QUIT" exit message is shown instead of "Locked".

Error connecting to socket: This error generally means that techmail is trying to access a non Oracle B2C Service hosted mailbox and the firewall protecting your mail server is not allowing our connection through, or an unsupported port is being used on an OCI datacenter.

The fix for this is to have your IT department add the appropriate exception on your firewall on port 110 or 995. We do not suggest that an exception(s) is made for an IP address or individual server name but rather for the proper domain such as *.rightnowtech.com, as indicated in Solutions for safelisting our mail servers.  For more information, refer to the 'Networking Requirements' section of the Infrastructure Requirements documentation for the version your site is currently running.  Infrastructure documentation is available via Answer ID 31: Oracle Service Cloud Infrastructure Requirements. 

For sites located on OCI datacenters, port 110 is unsupported. To ensure communication is on port 995 all non-Oracle B2C Service hosted mailboxes must have mailbox Security SSL Method set to 'Using pop3 SSL port" by going to Configuration --> Site Configuration --> Mailboxes --> select mailbox --> click Security (button in ribbon) --> select "Using pop3 SSL port" in SSL Method dropdown. 

In the case that this error is encountered on an internally hosted mailbox, it is typically caused by an internal infrastructure issue. 

PASS (MailBox Open state): 

Intermittent errors of this type can occur when the mailbox is being accessed internally and is already open.  This is common when emails are received in quick succession and techmail encounters a mailbox lock when trying to connect to the mailbox to process another email, such as with Techmail On Demand for Oracle-hosted mailboxes (Answer ID 8745: What is Techmail On Demand?).  An Error Log entry is also recorded which also indicates the cause being multiple (simultaneous) logins.

For non-Oracle-hosted mailboxes the most common cause of this error is that your mailboxes table has an incorrect password for one of your pop accounts. When the error occurs due to a password failure the error messages will continue until the password is fixed.  However, intermittent or self correcting errors of this type can be ignored.
If you have multiple mailboxes and the error occurs consistently, please submit an Pregunta al Soporte Técnico to to investigate which mailbox has the incorrect password 

*Note: Passwords for mailboxes cannot be more than 20 characters. This will cause the  PASS (MailBox Open state) message to appear.