Busca respuestas existentes a tus preguntas de productos y soporte.
Familiarízate con nuestro sitio de soporte y aprende las mejores prácticas sobre trabajar con nuestro equipo.
Manejar Peticiones de Servicio. Ve y actualiza peticiones de servicio tuyas o de otros miembros de tu organización.
Reporta un nuevo problema a nuestro equipo de soporte técnico.
Conocimientos sobre el Servicio Oracle B2C por parte de expertos en el área de nuestro equipo de soporte técnico.
Explora recursos que serán útiles para poner en marcha tu implementación y asegurar un lanzamiento exitoso.
Accede a tu cuenta OCI.
Encuentra documentación del producto para versiones vigentes de B2C y bibliotecas de documentación para soluciones de servicio relacionadas.
Tendrás las herramientas para mejorar la experiencia de los clientes al aprender todo lo que nuestro producto es capaz de hacer.
Encuentra enlaces para la documentación de APIs, Procesos Personalizados, Portal de Clientes, y la Estructura Extensible de la Interfaz de Usuario del Navegador para Agentes (BUI).
Explora cómo los aceleradores son diseñados para demostrar cómo un escenario de integración podría ser construido usando integraciones públicas y las capacidades de extensión del servicio de Oracle B2C.
Prepárate para una transición exitosa al revisar cambios y mejoras próximas a ser lanzados.
Explora webinarios, eventos, y kits de características para aprender sobre las características, funcionalidades, y mejores prácticas para el Servicio B2C brindado por técnicos expertos en el área.
Oracle MyLearn ofrece un portafolio de recursos de aprendizaje basados en un modelo de suscripción gratuito y de paga para adquirir habilidades valiosas, acelerar la inclusión de la nube, incrementar la productividad, y transformar tu negocio.
Empodera a tu equipo con las habilidades para implementar, configurar, manejar, y usar tus aplicaciones con el Entrenamiento de la Nube para la Experiencia del Cliente.
Nuestro objetivo es facilitar un entorno amigable y solidario, donde los miembros pueden colaborar fácilmente entre ellos sobre soluciones y mejores prácticas.
Realiza y responde preguntas específicas a B2C.
Este es un recurso fascinante con el propósito de ayudar con el Análisis de la Nube del Servicio de Oracle.
Comparte ideas de cómo mejorar el producto y solicitudes de mejoras con el equipo de desarrollo de Oracle, mientras colaboras con otros clientes y socios de Oracle.
Actualiza tu número telefónico, preferencias de notificaciones por correo electrónico, y preferencias de contacto para incidentes de severidad 1 y 2.
Consulta los gestores de contactos dentro de tu organización.
Encuentra información de contacto del Gerente Técnico de Cuentas (TAM), y el Gerente de Éxito de Clientes (CSM) para tu organización.
Environment:
Custom Report Options, Data source Analytics Oracle B2C Service, All versions
Resolution:
There are two databases your report can use: the operational database and the replication server. The replication server is a copy which is constantly being updated from the operational database. If the replication server falls behind in syncing to the production server, then updates to reports will not show immediately. In most cases, your replication connection will be up to date. However, there may be times when the replication server falls behind and replication may be up to 72 hours old. This is normal & expected behavior.
Most of the replication servers have multiple database servers replicating to them, so heavy input and output on any one of the production servers can cause replication to fall behind on the replication server. Other factors that may cause a server to fall behind include:
These actions lock database tables and prevent the replication process from writing to the replication server.
Our Cloud Operations department constantly monitors these replication servers. When a server does fall behind, our staff must wait for the process to finish that has caused the delay. Once the process finishes, the replication server must catch up to bring the production server and replication server in sync, which can take some time on a high volume site.
For reports where real-time information is needed, you should use the operational database. This would include reports such as "My Inbox" that run on small amounts of data but need to have the very latest data.
For large reports that run on historic data, such as a report that analyzes incident creation rates over the last 6 months, you should use the replication server. This allows you to run larger queries, but may not have the last few updates made today. Reports using the replication server will not allow you to use the "Fill Inbox" button, since the data that they are using is potentially old data. To determine which database your report is using, follow the steps below:
*Please note, when editing reports and previewing the data output using the 'Report View', this action will always use the replication database regardless of what the report options specify. Once the report is saved and run from the Reports Explorer (as opposed to the report editor) the configured data source will be used.
For Queuing and Data Source Options for Standard Reports, refer to Answer ID 5094: Standard report is queuing.
For data source information in dashboards, see Answer ID 9093: All reports within a dashboard must run against a single database.
Other selections under Data Source: Allow server to change the data source as necessary: Select this check box to allow Oracle B2C Service to automatically change the data source if necessary to allow the report to run. For example, if a report is configured to run on the operational database but is unable to do so due to data constraints, selecting this check box allows the report to run on the report database. Clearing this check box forces reports to run on the data source that is selected. This feature appears in November 2009 and later releases. NOTE: This check box is selected by default when you create a report and is also automatically selected any time the data source is changed on the Edit Settings window. Set report to deferred execution: Select this check box to automatically queue your report when it runs. NOTE: If this option is not selected but the report is automatically queued the next time it is run due to meeting queuing criteria, the 'Set report to deferred execution' check box is automatically selected. To prevent the report from being queued when it is next run, edit the report and clear this check box. Tracking functionality is available in reports in regards to the particular databases. They now keep track of whether or not a person has set the database used in the report. If a user has not specified which database the report will use and a user subsequently tries to run the report on more data than is allowed by the operating database, then the report will automatically switch to using the replication server. If the report is edited, it will revert back to using the operational database. To stop this automatic switching from occurring, edit the report and then specify a database. This will mark the database as "user set" and the report will no longer switch.
For more information on changing report options, see the 'Selecting report options' section in online documentation for your version. Para acceder a los manuales y la documentación en línea de Oracle B2C Service, consulte la Documentación de los productos de Oracle B2C Service.