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These are popular answers about Message Templates:

Getting Started:

• Customizing notifications and email messages sent by Oracle B2C Service
• Migration from Mail Scripts to Message Templates
• 'Message Templates' is not displaying in Navigation Set

Configuration Options:

• Message Templates and MAIL_INC_THREAD_LEN
• Putting message bases/configuration settings in message templates
• Printing custom fields with Message Templates functionality
• Message Templates and Viewable answer content from the console
• Editing the Global Template
• Custom field availability for conditional and case sections in message templates
• Configuring different email messages for each interface
• Sending HTML email messages

Deployment:

• Message Templates are not getting deployed and saved