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Navigating the Oracle B2C Service Support Portal
ID de respuesta 9705 |
Revisado 17/10/2025
How do you navigate the Oracle B2C Service Support Site?
Environment:
Oracle B2C Service Support Site
Resolution:
Below are tips and links to resources that will help you navigate the Oracle B2C Service Support Site.
Logging into the Oracle B2C Service Support Site
- Start at the home page: https://cx.rightnow.com.
- The home page provides
- Featured announcements
- Navigation tabs for Service Request Management and System Notifications
- Quick links to learning resources and Community Forums
- Recently published answers, micro-trainings and blog posts
- The home page provides

Top Navigation Bar
The top navigation bar provides several resource links:
- Support
Knowledge Base, Getting Started with Technical Support landing page, the Support Experience Blog, Implementation Support Program, and options to manage and submit service requests.
- Learning
Oracle B2C Service documentation overview answers, tutorials, Technical Documentation, Accelerators, Release Resources and additional product learning.
- Community
Cloud Customer Connect forums, the Idea Lab and the Analytics Cookbook.
- Account
Manage Account Settings, Partner and Oracle Contacts and find your organization's contact managers.
- Tools
Tools for managing your site including: Auto Update Program, Spam filtering, Utility stats, Weblogs, and session data.
Persistent Options
- From anywhere in the customer portal, the following options are always available:
- Search: Find solutions in the Knowledge Base, Documentation or Community
- Submit a Service Request: Submit a Service Request to Support
- Contact Technical Support: How to engage with Oracle B2C Service Technical Support
- Service Notifications: View your service requests that have been updated.

Additional Information
The following answers provide more information on utilizing and navigating the Oracle B2C Service Technical Support site:
Tips for searching in the Oracle B2C Service knowledge base
Navigating the Oracle B2C Service Knowledge Base
Get Started with Technical Support