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Navigating the Oracle B2C Service Support Portal
ID de respuesta 9705   |   Revisado 17/10/2025

How do you navigate the Oracle B2C Service Support Site?

Environment:

Oracle B2C Service Support Site 

Resolution:

Below are tips and links to resources that will help you navigate the Oracle B2C Service Support Site.

Logging into the Oracle B2C Service Support Site

  • Start at the home page:  https://cx.rightnow.com.
    • The home page provides
      • Featured announcements
      • Navigation tabs for Service Request Management and System Notifications
      • Quick links to learning resources and Community Forums
      • Recently published answers, micro-trainings and blog posts

 

Support Portal Home Page https://cx.rightnow.com/app/home
 
 
Top Navigation Bar
 
The top navigation bar provides several resource links:
  • Support
    Knowledge Base, Getting Started with Technical Support landing page, the Support Experience Blog, Implementation Support Program, and options to manage and submit service requests.
     
  • Learning
    Oracle B2C Service documentation overview answers, tutorials, Technical Documentation, Accelerators, Release Resources and additional product learning.
     
  • Community
    Cloud Customer Connect forums, the Idea Lab and the Analytics Cookbook.
     
  • Account
    Manage Account Settings, Partner and Oracle Contacts and find your organization's contact managers.
     
  • Tools
    Tools for managing your site including: Auto Update Program, Spam filtering, Utility stats, Weblogs, and session data.
     
Persistent Options
  • From anywhere in the customer portal, the following options are always available:
    • Search: Find solutions in the Knowledge Base, Documentation or Community
    • Submit a Service Request: Submit a Service Request to Support
    • Contact Technical Support: How to engage with Oracle B2C Service Technical Support
    • Service Notifications: View your service requests that have been updated.
            

 


Additional Information

The following answers provide more information on utilizing and navigating the Oracle B2C Service Technical Support site:

Tips for searching in the Oracle B2C Service knowledge base

Navigating the Oracle B2C Service Knowledge Base

Get Started with Technical Support

 
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