Buscar

How do you navigate the Oracle B2C Service Support Site?

Environment:

Oracle B2C Service Support Site 

Resolution:

Below are tips and links to resources that will help you navigate the Oracle B2C Service Support Site.

Logging into the Oracle B2C Service Support Site

• Start at the home page:  https://cx.rightnow.com.
  • The home page provides
    • Featured announcements
    • Navigation tabs for Service Request Management and System Notifications
    • Quick links to learning resources and Community Forums
    • Recently published answers, micro-trainings and blog posts

• Support
  Knowledge Base, Getting Started with Technical Support landing page, the Support Experience Blog, Implementation Support Program, and options to manage and submit service requests.
   
• Learning
  Oracle B2C Service documentation overview answers, tutorials, Technical Documentation, Accelerators, Release Resources and additional product learning.
   
• Community
  Cloud Customer Connect forums, the Idea Lab and the Analytics Cookbook.
   
• Account
  Manage Account Settings, Partner and Oracle Contacts and find your organization's contact managers.
   
• Tools
  Tools for managing your site including: Auto Update Program, Spam filtering, Utility stats, Weblogs, and session data.
   

• From anywhere in the customer portal, the following options are always available:
  • Search: Find solutions in the Knowledge Base, Documentation or Community
  • Submit a Service Request: Submit a Service Request to Support
  • Contact Technical Support: How to engage with Oracle B2C Service Technical Support
  • Service Notifications: View your service requests that have been updated.

Additional Information

The following answers provide more information on utilizing and navigating the Oracle B2C Service Technical Support site:

Tips for searching in the Oracle B2C Service knowledge base

Navigating the Oracle B2C Service Knowledge Base

Get Started with Technical Support