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What are the additional links on the Account and Tools pages of the Oracle B2C Service Technical Support site? 

Environment:

Oracle B2C Service Support Site

Resolution:

We have added several features to allow our customers more access to managing and monitoring their own site.

To access Account or Tools follow these steps:

1.  Login to the Oracle B2C Service Support Site
2.  Click either "Account" or "Tools" at the top of the screen

Haga clic en el enseguida del encabezado apropiado para expandir y visualizar esa sección.

Account

This section is all about you. From here you can update your phone number, set your contact preferences, find contact managers within your organization or add a new contact for your organization (if you have manage contacts permissions). 

My Account Management

Account Settings
     Link to Account Settings page where your personal contact details can be set. i.e. First and Last name, Alternate email, Country, Phone, Local Time Zone, Notification preferences, etc. Here you can also set how and when you are contacted regarding Severity 1 & 2 service requests

Contact Management
     The Contact Management link allows our customers to add and remove designated contacts for their company. This allows you to determine who from your company can access the Oracle Cloud Technical Support site and submit service requests. For more information on using the Contact Management page, refer to Answer ID 1560: Using the Contact Management page to add or update designated contacts.

Who is my Contact Manager?
     This is a list of contacts from your organization who have been set with 'Manage Contact' permissions. These designated contacts have the ability to add and remove your organization contacts in the Oracle B2C Service Support site.

My Oracle Contacts
     Provides your organization's Technical Account Manager (TAM) information (if available).

My Partners
     If you are a Contact Manager for your own organization, you can add and edit permissions for partners who work with you. Giving your partners permissions allows them to view, update, or create service requests on your behalf. See Answer 10141: Granting Partners Permission to Manage Service Requests for more information.

What is my IP?
     Displays your specific public IP and User Agent information.

Tools

This page includes information and tools for managing your Oracle B2C Service implementation. From here, you can schedule an update, find end-user and admin links, license usage, uptime statistics, and more for your Oracle B2C Service implementation.

 Tools

Request a Release Update 

This option links to a knowledge base article which explains how to request an update for your Oracle B2C Service site: Answer 6409: Auto Update Program. 

Spam Filtering

This option allows you to configure spam filtering for your hosted service mailbox with the spam filters.

For more information on these filters, refer to Answer ID 11713: Managing the new Spam Quarantine. 

Site Information

This page lists links to the end-user pages of your site(s) and interfaces as well as the administration launch page links. It also contains Usage reports and Uptime statistics.

For additional information on Service Availability metrics, see: Answer ID 12608: Service Availability Metrics found in the Uptime Report. 

My Support Experience Dashboard

This dashboard provides a series of charts providing an overview of your service request activity/history categorized as:  Recent Activity, Open Service Requests, Product Usage Profile, Closed SR Analysis, CSAT Information and much more.

 

Utility Stats

The Utility Stats link allows our customers to view recent run dates and run times for when the techmail, dbstatus, and agedatabase utilities have run for their site. In this way, our customers can determine when a utility has run and if any issues arose.

Click to Enlarge Utility Stats

Web Logs

This option allows you to request a web log for your site for a specific date. For instructions on requesting web (Apache) logs, see Answer ID 12756: How to check Apache logs.

Support Notifications

Check here for quick updates related to outages, important service related notifications as well as your organization’s recently logged Service Requests.

My Session Data

This tool provides session information such as session summary, named and concurrent users, storage and mailing/surveys sent. Also available is a link providing a short video with more information about this tool.

Browser User Interface Insight Information

This tool provides detailed insight into the current readiness status of your site to adopt the new Browser User Interface (BUI) features and to provide guidance on what steps to take to start the adoption process.

License Compliance Dashboard

This link allows you to generate and export a usage report for your site. 

Note: Service Usage Metrics should be treated as the source of truth for sessions information. The Service Usage Metrics Dashboard is available via the BUI interface of all non-EOL versions of the B2C Service Application. For instructions on accessing this dashboard, see Answer ID 11627: Service Usage Metrics Required Permissions.