How frequent is the polling to the chat server happening for Inlay Conditional Chat Link Widgets?
Environment:
Customer Portal
Oracle B2C Service
Resolution:
The amount of time the visitor spends on the page and the wait times are considered before we start throttling the widgets. This is how Inlay Conditional Chat Link works:
- Polls every 12 seconds for the first 5 minutes
- Polls every 1 minute for 55 minutes and stops after one hour.
Note: There are no configurations that control this mechanism.
Polling means that requests will be sent at the specified intervals to the chat server to check for agent availability.
Para obtener información adicional, consulte la sección en la documentación en línea para la versión que su sitio está ejecutando actualmente. Para acceder a los manuales y la documentación en línea de Oracle B2C Service, consulte la Documentación de los productos de Oracle B2C Service.
