These are popular answers about Engagement Engine:

Getting Started:

• What is the Engagement Engine?
• How do I get started using the Engagement Engine?
• How do I access the Engagement Engine Rules Editor?

General Information:

• How do I add or remove a user to my organization's Engagement Engine account?
• Why is there so much data written to the visitor_sessions table?
• Will the Engagement Engine code impact the way in which my pages are indexed by web crawlers?
• How do I reset my password for the Engagement Engine Rules editor?
• How can I enable secure flag for my Engagement Engine implementation?
• What is the timeout variable "viname" in Engagement Engine Rules Inspector Tool?
• What cookies does Engagement Engine create, use, and manage on websites where it is implemented?
• Is there any allowing needed in my network appliances to use Engagement Engine?
• What can I do to ensure our Engagement Engine Chat is optimized?

Engagement Engine on Customer Portal:

• My site uses Engagement Engine and am trying to launch a chat widget from inside the Customer Portal, but it is not visible.  What am I missing?

Engagement Engine Troubleshooting:

• Can I see if an Engagement Engine Rule is working?
• Why am I getting the login screen multiple times when accessing the Engagement Engine Editor in the console?
• Why am I getting an HTTP 400 error when including an Event Log of Transaction Complete in my Engagement Engine Rule?
• Why am I seeing inconsistent behavior on my site when using Engagement Engine?