Buscar

We need to run the Workstation and Network Data Collector on some workstations to trouble shoot our support issue. What does this file do and why is it necessary?

Environment:

Workstation, Oracle B2C Service all versions

Resolution:

The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent system and performance information. This information is written to a text file so that our technical support agents can review and evaluate the following:

• Workstation information -- including memory and disk space
• Network connectivity -- traceroute information with loaded packets
• Component Manager Log file -- list of Service Cloud application components that have been downloaded to the machine

If you have reported performance issues related to your Oracle B2C Service application, Technical Support may request that you run the Workstation and Network Data Collector utility and attach the resulting .txt file to the incident.

To run the utility, use the steps below. Typically, when the file runs, it will take 2-3 minutes for the file to run. Upon completion, the window will close automatically and a new text file named oscinfo is saved to your desktop.

Note: It is not recommended to use FireFox to save this file.  It will attach a .txt extension that you will not be able to remove. 

Obtaining Site and Interface name: To run this file, you must know the site name and interface name for the application.

1. Right-click on the link to the file attachment below named Workstation and Network Data Collector  and save the file to the desktop of your local machine. Once it has fully downloaded, run the file.  (If your browser attempts to save it as a .txt file, you can rename the file after it is saved to your local machine.) Workstation and Network Data Collector
2. At the prompt, enter your user name and press Enter, then enter the site name and press Enter. The site name is the same as the database name shown in Site Info from the My Site Tools tab (example: acme).
3. At the next prompt, enter the interface name (without http:) and press Enter (example:  acme.custhelp.com).
4. While the check is performed, text will scroll in the window and then periodically pause. Leave the window running; it will close automatically upon completion.
5. When complete, a file named OSCinfo.txt, a text file, will be saved to your desktop.
6. Attach the Workstation and Network Data Collector file to your incident and update the incident.

It would also help us more quickly resolve your issue if you could please include answers to the following:

1. Does your network use a proxy server?  If so, what kind?
2. Does your network use a hardware firewall?  If so, what kind?
3. Does the affected PC(s) run a local firewall or anti virus program?  If so, what kind?
4. If an unaffected user logs into an affected person's PC, does the issue persist?
5. If an affected user logs into an unaffected person's PC, does the issue persist?