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System Requirements for Oracle Cobrowse
ID de respuesta 5673 |
Revisado 09/02/2022
Which agent and customer environments are supported by Oracle Cobrowse?
Environment:
Oracle Cobrowse (all versions)
Resolution:
The information below provides supported environments for both agents and end-user customers using Cobrowse:
- In Instant Cobrowse Mode (ICB)
- In Advanced Cobrowse Mode
- Integrated with the Oracle B2C Service Dynamic Agent Desktop or Oracle Service Chat
- The Cobrowse Administrative Console
System Requirements for Oracle Standalone Cobrowse:
Note: For each browser mentioned below, the supported version is the latest (most recent) stable version.
| OS Family | Required Version | Browser | Notes |
|---|---|---|---|
| Windows | Windows 10 | Firefox | |
| Google Chrome | |||
| MS Edge | |||
| MS IE |
Compatibility mode, quirks mode, and IE8-IE10 document modes are not supported Support for IE11 to be phased out by summer of 2022. |
||
| macOS | Mojave 10.14, Catalina 10.15, Big Sur 11.6.1 Monterey 12.6 |
Safari | |
|
Firefox
|
ACB is not supported in this configuration due to browser limitations. | ||
| Google Chrome | |||
| Linux | Firefox | ||
| Android | Google Chrome | ||
| iOS | iOS 12, iOS 13 | Safari |
In-App Cobrowse System Requirements
| OS Family | Required Version |
| Android | Android SDK 16 and higher (Android 4.1+) |
| iOS | 12.0 or higher |
Oracle Cobrowse integrated with the Oracle B2C Service Agent Desktop and/or Oracle Service Chat adheres to the Oracle B2C Service System Requirements. See Oracle B2C Service Infrastructure Requirements for your versions.
