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Profile Permissions
ID de respuesta 768   |   Revisado 22/07/2019

When setting a profile, which features do the different permission check boxes enable?

Environment:

Staff Profiles
Oracle B2C Service, All versions

Resolution:

The profile options can be found in the Staff Management area of the Configuration tab. The Permissions can be access via the Ribbon.


Administration Checkbox:
Select this check box to allow staff members with this profile access to the following options:

  • Custom Fields
  • Messages Templates
  • Mailboxes
  • Currencies/Exchange Rates
  • Service Level Agreements
  • Response Requirements
  • Chat Hours
  • Channels
  • Channel Accounts
  • Quote Templates
  • Territories
  • Promotions
  • Strategies
  • Sales Period
  • External Suppression List
  • Thread Type Correction


Groups / Accounts / Distribution Lists:

  • Select this check box to allow staff members with this profile access to Staff Accounts and Distribution Lists

System Error Log:

  • Select this check box to allow staff members with this profile to access the log files under Site Configuration.

Workspace Designer:

  • Select this check box to allow staff members with this profile access to the Workspaces and Workflows explorer and designer.

Scripting:

  • Select this check box to allow staff members with this profile access to create and edit agent scripts.  NOTE: Agent scripting must be enabled on your site to use this feature. Contact your Oracle Account Manager for information. 

Object Designer:

  • Select this check box to allow staff members with this profile access to create and edit manage custom objects using the object designer.  NOTE: Agent scripting must be enabled on your site to use this feature. Contact your Oracle Account Manager for information.

Message Templates:

  • Select this check box to allow staff members with this profile to edit message templates used to customize administrator notifications, administrator email and contact emails.

CP Promote:

  • Select this check box to allow staff members with this profile to deploy the production customer portal site. 

CP Stage:

  • Select this check box to allow staff members to stage deployments. 

CP Edit:

  • Select this check box to allow staff members to access customer portal files through WebDav.  

Rules View:

  • Ability to view all rules in the application

Data Import:

  • Select this check box to let staff members with this profile to import records through the Data Import Wizard and manager Data Import templates. 

Process Designer:

  • Select this check box to let staff members with this profile to create custom processes that run when events occur on objects in the system.

Access Control:

  • Select this check box to let staff members with this profile to access to the Access Control editor to configure permissions for Community Self Service.

Broadcast Notification:

  • Select this check box to allow staff members with this profile to send notifications to other staff members.

Configuration:  
Select this check box to allow staff members with this profile access to the following options:

  • Password Configuration
  • Configuration Settings
  • Configuration Wizard
  • Message Bases
  • File Manager
  • Interfaces
  • Add-in Manager
  • Email Address Sharing

Business Process Settings:
Select this check box to allow staff members with this profile access to the following options:

  • Navigation Sets
  • Customizable Menus
  • Countries
  • Products/Categories/Dispositions  
  • Standard Text
  • Variables
  • Holidays
  • Product Catalog
  • Price Schedules
  • Tracked Link Categories

Rules Edit:

  • Select this check box to allow staff members with this profile to edit business rules.

Profiles:

  • Select this check box to allow staff members with this profile to add and edit profiles.

SSO Login (SAML 2.0):

  • Select this check box to allow staff members with this profile to login only through an external identity provider (SSO process). 

Bulk Delete

  • Select this check box to let staff members with this profile delete up to 1000 contact or custom object records at a time. 


If enabled

Outlook Navigation:

  • Access to Microsoft Outlook items (This option only displays if Outlook Integration is enabled.)

Virtual Assistant Edit:

  • Select this check box to let staff members with this profile configure the virtual assistant. NOTE: For this check box to display, your site must be integrated with Oracle Virtual Assistant Cloud Service (Virtual Assistant). Contact your Account Manager for information. 


Additional Options

Browser User Interface:

Account Authentication: Select this check box to give staff members with this profile access to Oracle B2C Service using the Browser UI through account authentication.


Public SOAP API:


Public Knowledge Foundation API:

  • Select these check boxes to allow staff members with this profile access to the public Knowledge Foundation API through account or session authentication. 


Para obtener información adicional, consulte la sección 'Add or Edit a Profile' en la documentación en línea para la versión que su sitio está ejecutando actualmente. Para acceder a los manuales y la documentación en línea de Oracle B2C Service, consulte la Documentación de los productos de Oracle B2C Service.

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