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KCS at Oracle B2C Service
Cimberli Kearns | 05/22/2019
Vistas: 1713
Vistas: 1713
In this webinar, the CX Service Support uses Knowledge Foundation to implement Knowledge-Centered Service methodologies.
For the webinar recording: webinar recording
Or, view the slide deck.
Review answers highlighted in the presentation.
Answer 5467: Questions Avoided Report and SmartAssistant
Answer 569: Using the Service Summary Report
Answer 1473: Site Effectiveness Standard Report
Please visit the webinar page on the Oracle B2C Service Support Site to register for upcoming webinars, watch old favorites, or suggest a topic for a new one.
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Lauren Wiedt
08/08/2024 | 08:52 am
I cannot access the webinar recording to this. I get the following message:
You may be accessing an entry or channel you do not have access to OR the media has been removed due to deletion from owner or Media Retention Policies.
If other peers can access the media or channel, please ensure you have the correct access to the media or correct access to the channel. Please submit a MyHelp Ticket or submit a query in Slack OVH-Help Channel if additional assistance is needed.
You may be accessing an entry or channel you do not have access to OR the media has been removed due to deletion from owner or Media Retention Policies.
If other peers can access the media or channel, please ensure you have the correct access to the media or correct access to the channel. Please submit a MyHelp Ticket or submit a query in Slack OVH-Help Channel if additional assistance is needed.
