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KCS at Oracle B2C Service

Cimberli Kearns  |  05/22/2019
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In this webinar, the CX Service Support uses Knowledge Foundation to implement Knowledge-Centered Service methodologies.

For the webinar recording: webinar recording

Or, view the slide deck.

Review answers highlighted in the presentation.

Answer 5467: Questions Avoided Report and SmartAssistant

Answer 569: Using the Service Summary Report

Answer 1473: Site Effectiveness Standard Report

Please visit the webinar page on the Oracle B2C Service Support Site to register for upcoming webinars, watch old favorites, or suggest a topic for a new one.

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