In our recent webinar, senior technical support engineer Chris Hunter walked us through the latest information on implementing and managing integrations in B2C Service. Video is now available for this session including the following:

• Available APIs and product features for implementing integrations in B2C Service, and benefits and drawbacks of each
• Logging/troubleshooting availability and limitations
• To customize or not to customize?
• Safe-listing considerations
• Client-side network troubleshooting

A live question and answer session followed the presentation. A Q&A document including questions we didn’t have time to answer live, presentation slides, and a list of related links are attached to the video via the attachments tab.

Note: you will need to be logged in to see the attachments tab. You can obtain a free account at https://www.oracle.com/. Click on Create an Account under View Accounts.

CLICK HERE to access the webinar recording.

Many thanks to those who were able to attend – we hope to see you all at our next webinar. In the meantime, here are upcoming events of interest:

April 11: COE Office Hours : Oracle B2C Service Cloud Customizations CI/CD

April 11: Oracle Customer Support: Handling of General Guidance Issues and “How to" Questions on Cloud Customer Connect  (Note: If you are not already familiar with Cloud Customer Connect,  you may want to also view the Introduction to Cloud Customer Connect video HERE)

April 18: Oracle CX Customer Meetup, Austin TX

May 23: Oracle B2C Service 23B Release Highlights