What is the Chat Maintenance schedule?
Environment:
Oracle Service Chat, Chat Maintenance
Oracle B2C Service
Resolution:
The Oracle Service Chat is a single-version service that is updated without user impact.
Product Development will regularly (monthly or quarterly) update the Oracle Service Chat. The purpose of these updates are to improve the capabilities of the Oracle Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted, we want you to understand when it will occur.
Please see below for planned future updates. Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.
| 25D | 25D Chat Merge | November 14, 2025 |
| Chat Migration non-production sites | December 12, 2025 | |
| Chat Migration production sites | January 9, 2026 | |
| 26A | 26A Chat Merge | February 20, 2026 |
| Chat Migration non-production sites | February 27, 2026 | |
| Chat Migration production sites | March 20, 2026 | |
| 26B | 26B Chat Merge | May 15, 2026 |
| Chat Migration non-production sites | May 22, 2026 | |
| Chat Migration production sites | June 19, 2026 | |
| 26C | 26C Chat Merge | August 21, 2026 |
| Chat Migration non-production sites | August 28, 2026 | |
| Chat Migration production sites | September 18, 2026 | |
| 26D | 26D Chat Merge | November 13, 2026 |
| Chat Migration non-production sites | December 11, 2026 | |
| Chat Migration production sites | January 8, 2027 |
For important service notifications relating to system updates see Support Notifications.
