What are the chat launch and landing pages?
Environment:
Oracle Service Chat
Customer Portal, Chat - Enduser Pages
Resolution:
The chat_launch page is used to collect the customers information before launching the actual chat. After the user chooses to start a chat, they will be re-directed to the chat_landing page.
Below are related published answers:
Contact Fields on the Chat Launch Form
Passing custom fields from a chat launch URL to a resulting chat and incident
Visibility settings with incident custom fields specific to chat
Adding and customizing fields on chat_launch page
See also: Answer ID 4725: Popular Answers About Chat.
Para obtener información adicional, consulte la sección 'Chatting on the Customer Portal' en la documentación en línea para la versión que su sitio está ejecutando actualmente. Para acceder a los manuales y la documentación en línea de Oracle B2C Service, consulte la Documentación de los productos de Oracle B2C Service.
