Oracle B2C Service Support Packages

Ampliar

Collapse

Mis Notificaciones de Servicio

Búsqueda avanzadaAbre un nuevo diálogo

Ingrese los signos mas (+) o menos (-) en los términos de búsqueda para incluir o excluir la palabra requerida
Consejos de búsqueda

Términos de búsqueda

Los usuarios del lector de pantalla pulsan Intro para seleccionar Filtrar por producto. Filtrar por producto

Los usuarios del lector de pantalla pulsan Intro para seleccionar Filtrar por categoría. Filtrar por categoría

Ordenar por Dirección

ID de respuesta 9700 | Revisado 23/03/2022

What Support Packages are available?

Environment:

Oracle B2C Service Support Packages

Resolution:

All Oracle SaaS subscriptions include platinum-level services for smooth site performance and operational support. Services include 24 x 7 service request assistance, access to the Oracle B2C Service Support Site, My Oracle Support Site, Oracle Cloud Customer Portal, telephone and chat assistance, community forums, and non-technical customer assistance. Free on-demand training is also available through the Oracle Learning Explorer program.

Additional Support Options

Customers have the option of purchasing Priority Cloud Support which includes the assignment of a Technical Account Manager. With personalized knowledge of your technical and product environment, they serve as a single point of contact and provide expert guidance to ensure timely and accurate escalation of production-critical service requests.

Because customization changes that either you or one of your partner's created are not supported by the Technical Support teams as part of either of these Packages. Supplementary Customization Support can be purchased through Oracle Consulting Services.

For more information on obtaining Implementation or Customization assistance, see Answer ID 10745: Oracle Consulting Services & Implementation Partners.