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Contact purging using Data Lifecycle policies leaves incidents with 'No value' contact
ID de respuesta 11968 |
Revisado 16/09/2021
What should I do if I purge contacts and the corresponding incidents are not also purged?
Environment:
Oracle B2C Service, Data lifecycle Policies
Resolution:
The way contact purge is designed, it would be expected for the corresponding incidents to not be purged and remain with a 'No Value' contact. If you would like to remove these incidents as well, a new report based data lifecycle policy can be created for incidents that purges all incidents with a 'NULL'/'No value' c_id(contact id).
In order to get the policy to run you need to:
1. create a report that finds all incidents with a 'No value' c_id. You will need a filter on incidents.c_id equals 'No value'
2. Go to Data Lifecycle policies -> Incidents -> Add New
3. Select Report based policy
4. Use the report created in step 1
5. Enable the policy and save it