07/06/2018

Are you interested in finding out whether you can specify more than one package in a flower basket? Would you like advice on the best way to set up a test harness? Watch Johnny Meehan demystify...

31/05/2018

For troubleshooting tips, mailbox setup, incoming email flow and advanced outgoing setup for mailboxes, you can watch the recorded webinar here .   If you'd like to review the...

23/05/2018

Are you interested in exploring Oracle B2C Service features?  Do you have questions for someone who understands the Oracle B2C Service from the perspective of both a customer and troubleshooter?...

31/03/2018

There are several options for Chat reporting. Please see the link  HERE for a webinar recording. Click HERE for the slide deck. If you're looking for specific resources, take a moment to review...

23/03/2018

  Zak Bryson, Bug Diagnostic Engineer on the CX Service Support, demystified chat widgets during a recent webinar by demonstrating the functionality of both Customer Portal and syndicated...