13/08/2019

I've always been a big fan of movies. Not really for the plain entertainment they are supposed to provide, the dopamine-triggering scenes, eye-catching CGI or carefully constructed characters. Don't...

30/06/2019

In this webinar, we discuss how to troubleshoot connections and network calls to Oracle B2C Service by using Fiddler and Wireshark. Watch this webinar recording for demonstrations on how to...

30/06/2019

In this webinar, we provide an overview of the features such as Incident Thread Correction and Large Thread Support. In this webinar recording  we will be covering a couple of scenarios where...

05/06/2019

This webinar explores Workspace rules including the purpose of workspace rules, the do's and don'ts when working with them and learning some useful tips. Watch the webinar recording  and review...

22/05/2019

In this webinar, the CX Service Support uses Knowledge Foundation to implement Knowledge-Centered Service methodologies. For the webinar recording:  webinar recording Or, view the slide deck...