05/11/2015

Oracle is currently in the midst of celebrating Customer Service Week. As a member of the CX Service Product Support Engineer that for years was referred to as Customer Care, it brings some...

16/09/2015

For most companies, running Oracle B2C Service software is a significant investment. The numbers start to add up quickly when considering things like salaries for administrators and agents...

11/08/2015

My kids love   Minecraft . It’s a decidedly low-tech game that nonetheless draws you in by letting you go anywhere you want and build whatever you can dream up.  It’s a bit like  ...

22/07/2015

Kudos to Charles Schulz, the long-time ‘ Peanuts ’ cartoonist.  When he created the character Linus and gave him a security blanket, he got it right.  Linus adores his blanket, he carries...

13/07/2015

Maintaining a healthy site is not always about things like writing good code or being on a supported version. An often overlooked component to keeping your Oracle B2C Service site functioning well is...