24/10/2025

The recording for our recent B2C Service webinar Customer Portal Basics is now available! If you missed the live event or would like to review some of the content and demos, you can now watch the...

08/08/2025

We're excited to introduce the latest enhancements to Fern, our Oracle Digital Assistant available on the B2C Service Support Portal (cx.rightnow.com).   Expanded Support: Introducing Live Agent...

05/08/2025

If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service , a recording is now available - CLICK HERE to access the recording. During this session, Principal Technical...

02/07/2025

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1?   Kantara: Chapter 1? Something else that ends in 1? The B2C Service Support team loves...

27/03/2025

Do you yearn to learn more about Data Lifecycle Policies? Check out our recent webinar on B2C Service Data Lifecycle Policies , presented by Principal Technical Support Engineer Alex Blanatui. The...