28/04/2023

As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

11/04/2023

In our recent webinar, senior technical support engineer Chris Hunter walked us through the latest information on implementing and managing integrations in B2C Service. Video is now available for...

06/03/2023

Video is now available for our recent webinar, "Building a Successful Relationship with Support", in which two of our support managers discussed how to build and maintain that productive partnership...

13/09/2022

  I keep a wish list active on a major online retailer's site, hoping people will reference it for gift-giving occasions. They rarely do, preferring to ask me directly. Maybe they don't know the...

05/08/2022

Consider leveraging OCI Vision.   This linked article describes how to utilize the Document AI service provided by OCI Vision to automatically parse and collect information from documents/images...